Central Goods and Services Tax Commissionerate
•The last date for filing of TRAN-1 form, including its revision has been extended to 27th December, 2017  •SEMINAR ON GST RETURN FILING IS BEING ORGANISED BY CENTRAL GST PRINCIPAL COMMISSIONERATE, NOIDA, ON THE 30th NOVEMBER at 3PM AT THE NEA AUDITORIUM, NEA BHAWAN, B- 110A, SECTOR-6, NOIDA- 201301. THOSE INTERESTED MAY CONTACT NEA BHAWAN, NOIDA.NEA Contact numbers 0120-2422158, 2422159  •Officers of the Commissionerate will meet the trade for two hours everyday to address the issues of GST.  •With the Advent of GST, The Commissioner, CGST NOIDA invites trade/trade associations to meet him and officers of CGST NOIDA every Friday 4 PM to 5 PM  •New GST website for the Commissionerate will be coming soon.  •TRADE NOTICE NO. 07/TECH/NOIDA-1/2017 DATED: 19.06.2017 PAN being mandatory all including Goverment Department for refistration/migration to GST- Regarding.  •TRADE NOTICE NO. 06/TECH/NOIDA-1/2017 DATED 26.05.2017 Implementation of GST- Regarding.  •TRADE NOTICE NO.04/TECH/NOIDA-I 2017 DATED 03.03.2017 Migration of existing Central Excise and Service Tax assessees to GST and setting up of GST Migration Seva kendra - Reg.  •TRADE NOTICE NO 02/TECH/NOIDA-1/2017 DATED 16.01.2017 Migration of existing central excise and service tax assesses to GST- regarding   •Trade Notice 7/2016:Implementation of SEVOTTAM Project to deliver Excellence in Service Delivery at Central Excise Noida-I Commissionerate.See Home>Central Excise>Latest News 2016.  •PUBLIC NOTICE NO. 29/2016 dt.27.09.2016 issued by Noida Customs on Monitoring of realization of export proceeds for all Drawback EDI Shipping Bills with LEO dates from 01.04.2013 to 31.03.2014.For details kindly see Public Notice of Customs.  
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  The Central Board of Excise and Customs,in the Ministry of Finance, is the apex body for administering the levy and collection of indirect taxes of the Union of India viz. Central Excise duty, Customs duty and Service Tax, and for facilitating cross border movement of goods & services. In order to improve the delivery of its services, the Board has decided to formulate this Citizens’ Charter.

             CITIZENS’ CHARTER

This Charter is the declaration of our mission, values and standards to

achieve excellence in the formulation and implementation of Customs,

Central Excise and Service Tax policies and enforcement of cross border

controls for the benefit of trade, industry and other stakeholders.

This Citizens’ Charter will also be the benchmark to determine our

efficiency and would be a dynamic document which would be reviewed

at least once in two years.


Our Vision is to provide an efficient and transparent mechanism for

collection of indirect taxes and enforcement of cross border controls

with a view to encourage voluntary compliance.


Our Mission is to achieve excellence in the formulation and

implementation of Customs, Central Excise and Service Tax laws and

procedures aimed at:

• realizing the revenues in a fair, equitable, transparent and efficient manner

• administering the Government’s economic, taxation and trade policies in a pragmatic manner

• facilitating trade and industry by streamlining and simplifying Customs, Central Excise and Service Tax processes and helping Indian business to enhance its competitiveness

• ensuring control on cross border movement of goods, services and intellectual property

• creating a climate for voluntary compliance by providing information and guidance

• combating revenue evasion, commercial frauds and social menace

• supplementing the efforts to ensure national security.


The strategy for achieving our mission shall comprise the following:

• Benchmarking of operations and adopting best practices

• Enhancing the use of information technology

• Streamlining Customs, Central Excise and Service Tax procedures by employing modern techniques like risk management, nonintrusive inspections and accredited clients facilitation

• Evolving cooperative initiatives with other government and private agencies and building partnerships with trade, industry and other  stakeholders

• Measuring conformance to service delivery standards

• Developing professionalism through capacity building.



• Levy and collection of Customs and Central Excise duties and    Service Tax

• Registration and monitoring of units manufacturing excisable goods and service providers

• Receipt and scrutiny of declarations and returns filed with the department

• Prevention of smuggling and combating evasion of duties and service tax

• Enforcement of border control on goods and conveyances

• Assessment, examination and clearance of imported goods and export goods

• Implementation of export promotion measures

• Clearance of international passengers and their baggage

• Resolution of disputes through administrative and legal measures

• Sanction of refund, rebate and drawback

• Realization of arrears of revenue

• Audit of assessments for ensuring tax compliance.



• Dissemination of information on law and procedures through electronic and print media

• Enabling filing of declarations, returns and claims through online services

• Providing information on the status of processing of declarations, returns and claims

• Assisting the right holders in protecting their intellectual property rights

• Responding to public enquiries relating to Customs, Central Excise and Service Tax matters

• Providing Customs services such as examination of goods and factory stuffing of export goods at clients’ sites, as per policy.


We expect citizens to:

• uphold and respect the laws of the land

• voluntarily discharge all tax liabilities

• fulfill their duties and legal obligations in time

• be honest in furnishing information

• be co-operative and forthright in inquiries and verifications

• avoid unnecessary litigation.

This will enable us to provide our services in an effective and efficient



We shall follow the following time norms in our services:

• Acknowledge all written communications including declarations, intimations, applications and returns immediately and in no case later than 7 working days of their receipt

• Convey decision on matters relating to declarations or assessments within 15 working days of their receipt

• Dispose of a refund claim within 3 months of receipt of a complete claim

• Remit drawback within 7 working days of, - filing of manifest in the case of electronic processing of


- filing of a paper claim in the case of manual processing

• Clear the goods, where the declaration relating to any consignment is complete and correct,

- in case of exports, within 24 hours of filing of declaration

- in case of imports, within 48 hours of filing of declaration

• Complete Central Excise registration formalities within 2 Working

days of receiving a complete application

• Complete examination and clearance of export consignment at factory premises within 24 hours of accepting the request

• Give minimum 15 days advance intimation before undertaking the audit of assessees’ records

• Release of seized documents within 60 working days if they are not required by the department

• Time norms for other activities, as may be prescribed, shall also be observed.

We shall endeavour to achieve minimum compliance level of 80% of the aforesaid time norms.

Compliance levels shall be gradually enhanced through close monitoring, standardization of processes, use of IT enabled services etc.


We shall strive to:

• be at the service of the country and its citizens

• work to uphold the economic security and sovereignty of the country

• make our procedures and transactions as transparent as possible

• encourage and assist voluntary tax compliance

• carry out our tasks with:

- integrity and judiciousness

- impartiality and fairness

- courtesy and understanding

- objectivity and transparency

- uprightness and conscientiousness

- promptness and efficiency.


• All officers will carry Identity Cards and all uniformed officers will wear name badges while on official duty.

• Personal and business information disclosed to us will be kept confidential subject to the provisions of the Right to Information Act, 2005.

• Assessees will be visited only by authorized officers.

• Due respect will be given to the tax compliance record of the assessees.

• Clearance of consignments will be withheld only after explaining the reasons thereof and an opportunity will be provided before passing any final order.

• Baggage of international passengers will be opened only after explaining the reasons and in their presence.

• Before searching any premises or persons, the reasons thereof shall be explained. Officers undertaking any search operations shall offer themselves for personal search beforehand.

• The investigating officer will explain the legal provisions and your rights and obligations.

• Full information about appeal procedure shall be provided alongwith details of the authorities with whom appeals can be filed.

• Stakeholders will be consulted continually while reviewing our policies and procedures. Timely publicity of all changes in the law and procedures shall be provided.

• Efforts will be made to enhance the use of information technology in all work areas and enable the trade to have IT based information access.

• Every possible assistance will be rendered by the Public Relations Officer in the Divisional Office/Commissionerate Office/Custom House. The name and telephone number of the Public Relations Officer will be prominently displayed at such offices. Relevant information and details of procedures, as may be required, will also be provided.

The service attributes shall be measured through customer perception feedback on the above commitments with the intention of continuous improvement in service delivery.


As a responsive and taxpayer-friendly department, we shall have in

place the following mechanism:

• We shall promptly acknowledge complaints within 48 hours of

receipt and attempt to provide final replies within 30 working days

of their receipt. In case it is not possible to send the final reply

within the time specified, an interim reply shall be furnished to the


• In case, the complaint is not attended to, within the prescribed

time norms or the remedy offered is not satisfactory, an appeal

can be filed with the jurisdictional Commissioner / Chief


• Common complaints and grievances can also be taken up with the

Public Grievance Committee, Permanent Trade Facilitation Committee, Regional Advisory Committee and in the Open House meetings.

The detailed procedure for complaints handling process can be viewed on the CBEC website www.cbec.gov.in


At the field level: A Public Grievance Officer has been designated in each Commissionerate / Customs House with whom all complaints and grievances can be taken up. The contact details of the Commissionerate-wise Public Grievance Officer are available at www.cbec.gov.in.

At the Board level: Commissioner (Publicity) has been nominated

as the Public Grievance Officer for the Central Board of Excise and Customs, whose contact details are indicated below :

Address : Directorate of Publicity & Public Relations,

Customs & Central Excise,

Central Revenues Building, I.P. Estate,

New Delhi-110 109

Phone : 011-2337 9331 Fax : 011-2337 0744

While preparing this charter, the representatives from Confederation

of Indian Industry, Federation of Indian Chambers of Commerce &

Industry, PHD Chamber of Commerce & Industry, Federation of

Indian Exporters Association, Quality Council of India, Container

Corporation of India, Delhi Customs Clearing Agents Association,

the officers and staff associations of the department were consulted.

This revised Citizens’ Charter was issued on the first day of

December, 2008.

Latest News
1. TRADE NOTICE NO.28/TECH/CGST-NOIDA/2017 DATED 22.11.2017 Reassigning of customs functions that are presently being performed by the officers of Central Excise
2. TRADE NOTICE NO.27/TECH/CGST-NOIDA/2017 DATED 21.11.2017 Manual filing and processing of refund claims in respect of zerorated supplies
3. TRADE NOTICE NO.23/TECH/CGST-NOIDA/2017 DATED 13.11.2017 Clarification on Unstitched Salwar Suits
4. TRADE NOTICE NO.22/TECH/CGST-NOIDA/2017 DATED 13.11.2017 Clarification regarding applicabillity of GST on the superior kerosince oil (SKO) retained for the manufacture of linear Alkyl Benzene (LAB)
5. TRADE NOTICE NO.21/TECH/CGST-NOIDA/2017 DATED 03.11.2017 Smooth processing of IGST Refunds
7. TRADE NOTICE NO.19/TECH/CGST-NOIDA/2017 DATED 27.10.2017 Clarification on issues where in the goods are moved within the State or from the State of registration to another State for
supply on approval basis

8. TRADE NOTICE NO.18/TECH/CGST-NOIDA/2017 DATED 27.10.2017 Officer authorized for enrolling or rejecting application for Goods and Services Tax Practitioner
10. TRADE NOTICE NO.17/TECH/CGST-NOIDA/2017 DATED 24.10.2017 Clarification on issues related to furnishing of Bond/Letter of Undertaking for Exports
11. TRADE NOTICE NO.16/TECH/CGST-NOIDA/2017 DATED 06.10.2017 Clarification of issues related to furnishing of Bond/Latter of Undertaking for Exports
12. TRADE NOTICE NO. 15/TECH/CGST-NOIDA/2017 DATED 04.10.2017 Extesnsion of time limit for submitting the declarationin FORM GST TRAN -1
13. Orgainizing of Workshops/Awareness programmes focued on Consumer Awareness and MSME Sector
14. TRADE NOTICE NO.13/TECH/CGST-NOIDA/2017 DATED 15.09.2017 Extension of the time limit, for filling of GSTR-1 GSTR-2,GSTR-3 AND GSTR-6
15. TRADE NOTICE NO.12/TECH/CGST-NOIDA/2017 DATED 04.09.2017 Live Demo on Filling of GSTR-1 GSTR-2 &GSTR-3
16. TRADE NOTICE NO.11/TECH/CGST-NOIDA/2017 DATED 04.09.2017 System based reconciliation of information furnished in FORM GSTR-1AND FORM GSTR-2 with FORM GSTR-3B
17. TRADE NOTICE NO.10 TECH/CGST-NOIDA/2017 DATED 22.08.2017 Live Demo on Filling of GST Retun -3B
18. Trade Notice: 10/TECH/CGST-NOIDA/2017 DATED 22.08.2017
20. TRADE NOTICE 09/TECH/CGST-NOIDA/2017DATED 17.08.2017 Clarification on issues related to furnishing of Bond/Latter of Undertaking for Exports
21. TRADE NOTICE NO.08/TECH/CGST-NOIDA/2017 DATED 02.08.2017 Clarification regarding exports under claim for drawback in the GST seenario
22. PUBLIC NOTICE NO. 02/CGST NOIDA/2017 DATED 21.07.2017 Designation of Appellate Authorities in the jurisdiction of Central Goods & Service Tax Commissionerate,Noida Under RTI Act 2005 -Reg
23. TRADE NOTICE NO.05/TECH/CGST-NOIDA 2017 DATED 14.07.2017 Fixation of Brand Rate of drawback under Rule 6 and Rule 7 of the Customs Central Excise Duties & Service Tax Drawback Rules, 1995 in the Gst scenario
24. TRADE NOTICE NO.06/TECH/CGST-NOIDA/2017 DATED 14.07.2017 Customs (Import of Goods at Concessional Rate of Duty) Rules, 2017-Implementation thereof.
21.07.2017 Disposal of Central Excise & Service Tax legacy issues-Consequent upon the introduction of Central Tax

26. TRADE NOTICE NO.04/TECH/CGST-NOIDA/2017 DATED 08.07.2017 Issues related to Bond/Letter of Undertaking for exports without payment of integrated tax
27. Proper Officer relating to Provisions other than registration and Composition under the Central Goods & Services Tax Act, 2017
28. PUBLIC NOTICE NO. 01/CGST NOIDA 2017 DATED 05.07.2017 Designation of CPIO's and Appellate Authorites in the GST Commissionerate, Noida Under RTI Act 2005
29. TRADE NOTICE 01/TECH/CGST-NOIDA/2017DATED 05.07.2017 Issue related to furnishing of Bond/Letter of Undertaking for Exports-Regarding
30. TRADE NOTICE NO. 07/TECH/NOIDA-1/2017 DATED: 19.06.2017 PAN being mandatory all including Goverment Department for registration/migration to GST- Regarding.
31. GST- An article by Hon'ble Revenue Secretary, Shri Hasmukh Adhia
33. Training program of officers under GSTN
34. TRADE NOTICE NO. 06/TECH/NOIDA-1/2017 DATED 26.05.2017 Implementation of GST- Regarding.
35. GST awareness campaign organized by the Central Excise Commissionerate, Noida-I on 11.05.2017 at 3:00 PM
36. Goods & Services Tax - An Overview
38. TRADE NOTICE NO.04/TECH/NOIDA-I 2017 DATED 03.03.2017 Migration of existing Central Excise and Service Tax assessees to GST and setting up of GST Migration Seva kendra - Reg.
39. TRADE NOTICE NO.03/NOIDA-1/2017 DATED 23.01.2017 Seminar on goods & service tax migration and obtaining provisional registration -reg
40. TRADE NOTICE NO 02/TECH/NOIDA-1/2017 DATED 16.01.2017 Migration of existing central excise and service tax assesses to GST- regarding
41. TRADE NOTICE NO.01/TECH/NOIDA -1/2017 DATED 09.01.2017 Combined annual return form for central excise & service tax regarding.
42. In light of Board’s Instructions F.No.390/Misc./163/2010-JC dated 17.12.2015 & 18.12.2015, in cases of M/s Advance Valve Co., C-37, Sector -02, Noida (Appeal No.-E/58607/2013-EX[DB]) and Shri Dinesh Kumar Sharma, Authorized Signatory, M/s Advanced Valve (Appeal No.-E/50603/2014-EX[DB]), appeals filed by Central Excise Commissionerate Noida-I in Hon’ble CESTAT Allahabad have been withdrawn and in case of M/s Uflex Limited, A-1, Sector-60, Noida (Appeal No.-E/53455/2014-EX[SM]) is under process to withdraw the appeal.
43. Designation of CPIO’s and Appellate Authorities in the jurisdiction of
Central Excise Commissionerate, Noida-I under RTI Act 2005


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